Update - Our Engineering team has deployed another fix for an additional subset of emails. Users are now able to receive the following in addition to our previous updates:

- Team owner changes/additions
- Team secure sign-in emails
- All 2FA emails (notifications of enabling, disabling, and backup code reminders)

Our team continues working to restore full functionality, including Droplet root password reset emails and billing notifications. We'll continue to provide updates as this work progresses. Thank you.

Aug 10, 15:44 UTC
Update - Our Engineering team has deployed and verified the fix. Users are now able to receive the following in addition to our previous update:

- Team member invitations
- New team creation notifications

Our team will continue work to restore full functionality of email notifications and we will provide an update before 16:00 UTC August 10.

If you submitted a support ticket to regain access to your account or help with inviting team members as a result of this incident and are now able to access your account/add team members, we ask that you utilize the "Close Ticket" functionality on https://cloudsupport.digitalocean.com/. Our Support team is working as quickly as possible to address all account access queries. Thank you.

Aug 10, 02:38 UTC
Update - Our Engineering team has deployed and verified the fix. Users are now able to receive:

- Account password resets
- One-time device verification codes
- New user verifications when signing up at cloud.digitalocean.com

Our team is now working to deploy a fix for team-related emails such as team member invitations. We will post an update once that fix has been deployed and verified.

If you submitted a support ticket to regain access to your account as a result of this incident and are now able to access your account, we ask that you utilize the "Close Ticket" functionality on https://cloudsupport.digitalocean.com/. Our Support team is working as quickly as possible to address all account access queries.

Aug 10, 02:11 UTC
Update - Our Engineering team has taken action to restore email functionality and is currently implementing a fix to allow a subset of email notifications to be sent correctly. This will include account password resets, one-time verification codes, and new user sign up confirmations to be sent.

We will post another update once the fix has been deployed and verified. Thank you for your patience thus far.

Aug 10, 00:38 UTC
Update - Our Engineering team is continuing work to restore email functionality, but we do not have any additional updates at this time. Users continue to be unable to receive a variety of email notifications.

As soon as we have further information, we will provide an update. Thank you.

Aug 9, 13:43 UTC
Identified - Our Engineering team has identified the cause of the issue and is working to restore full email functionality.

At this time, we have confirmed the following emails are impacted:
- Account password resets
- One-time device verification codes
- New user verifications (users may still sign up using Google or GitHub)
- Team invitations
- Droplet root password resets
- User credit grants
- Payment notifications
- Let's Encrypt certificate creations and renewals

We realize how impacting this is and our Support team is working to address login issues. If users need to reset Droplet passwords, we ask they do so via the Recovery Console. If you are having trouble accessing your cloud.digitalocean.com account, please open a ticket via https://www.digitalocean.com/support/contact

We expect to provide another update around 13:00 UTC. We apologize for the trouble and thank you for your patience.

Aug 9, 02:44 UTC
Investigating - Our Engineering team is investigating an issue related to email notifications for DigitalOcean accounts not being sent. At this time, users will not be able to receive emails for account password resets, team invites, one-time verification codes, and other transactional email.

Users will also be unable to sign up for new cloud.digitalocean.com accounts using an email address at this time, but can sign up using Google or GitHub authentication.

We are working to determine what other email notices are impacted and will post an update with further information as soon as possible.

If you are unable to sign into your DigitalOcean account and need urgent access, please open a ticket with our Support team to assist you in doing so.

Aug 8, 20:53 UTC
Regions Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
TOR1 Operational
Services Degraded Performance
API Operational
App Platform Operational
Billing Operational
Block Storage Operational
Cloud Control Panel Degraded Performance
Cloud Firewall Operational
Community Operational
Container Registry Operational
DNS Operational
Droplets Operational
Event Processing Operational
Floating IP Operational
Kubernetes Operational
Load Balancers Operational
Managed Databases Operational
Monitoring Operational
Networking Operational
Spaces Operational
Support Center Operational
Spaces CDN Operational
VPC Operational
WWW Operational
Functions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 11, 2022

No incidents reported today.

Aug 10, 2022
Completed - The scheduled maintenance has been completed. If you have any questions or concerns regarding this maintenance, please send us a ticket from your Cloud support page.
Aug 10, 06:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 UTC
Scheduled - Start: 2022-08-10 04:00 UTC
End: 2022-08-10 08:00 UTC

During the above window, we will be performing maintenance in our TOR1 region as part of network upgrades.

Expected Impact:

During this period, inbound and outbound traffic between TOR1 and the rest of the DO network may experience a couple of brief (5-10 second) interruptions as traffic is isolated from each TOR1 core switch prior to being upgraded. We will endeavor to keep any such impact to a minimum.

If you have any questions or concerns regarding this maintenance, please send us a ticket from your Cloud support page.

Aug 10, 03:59 UTC
Aug 9, 2022
Resolved - Our engineering team detected an issue causing intermittent Droplet creation errors in the FRA1 region starting at 2022-08-08 20:20 UTC. During this time, users may have seen errors creating Droplets, Load Balancers, Databases, or Kubernetes clusters. We investigated and deployed a fix at 2022-08-09 01:26 UTC and are now monitoring the issue. If you continue to see issues please open a ticket with our support team.
Aug 9, 02:39 UTC
Monitoring - Our engineering team detected an issue causing intermittent Droplet creation errors in the FRA1 region starting at 2022-08-08 20:20 UTC. During this time, users may have seen errors creating Droplets, Load Balancers, Databases, or Kubernetes clusters. We investigated and deployed a fix at 2022-08-09 01:26 UTC and are now monitoring the issue. If you continue to see issues please open a ticket with our support team.
Aug 9, 02:00 UTC
Aug 8, 2022
Resolved - Our engineering team has confirmed full resolution of this issue. At this time, all users should be able to deploy new Functions without issue. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 8, 21:51 UTC
Monitoring - Beginning 20:00 UTC, our Engineering team identified an issue impacting deploying new Functions in our AMS3 region. Existing users and Functions were unaffected. A fix has been deployed and our team is now monitoring the situation. At this time, all users should be able to deploy new Functions without issue.

We will post an update once we confirm full resolution of this issue.

Aug 8, 21:00 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - Our engineering team has mitigated the issue impacting Spaces in FRA1, and Container Registry, and App platform in all regions. Majority of users should no longer experience issues with these services. There may be some impact for a very small number of App Platform builds that should succeed on retrying the build. We will continue to investigate the minor impact with App platform builds further. If you run into any issues or encounter errors, please reach out to us by raising a Support ticket from your account.
Jul 28, 16:23 UTC
Monitoring - Our engineering team continues to work on monitoring and completely mitigating the issue impacting Spaces, Container Registry in our FRA1 region, and App Platform in all regions. At this time, most of the customers in the region should face no issues with these services. If you face any problems though, please reach out to us by raising a Support ticket from your account.
Jul 27, 13:38 UTC
Identified - Our engineering team has identified the cause of the issue with Spaces and Container Registry in our FRA1 region. Our team is actively working on a fix, and as soon as we have further information, we will post an update. We appreciate your patience.
Jul 26, 07:45 UTC
Update - Our Engineering team is investigating an issue impacting Spaces in FRA1, as well as App platform and Container Registry in all regions. During this time, users may experience an increased error rate when accessing Spaces objects or Containers and may also see errors when building or deploying Apps. We apologize for the inconvenience and will share an update once we have more information.
Jul 26, 00:49 UTC
Update - Our Engineering team is investigating an issue impacting Spaces in FRA1, as well as App platform and Container Registry in all regions. During this time, users may experience an increased error rate when accessing Spaces objects or Containers and may also see errors when building or deploying Apps. We apologize for the inconvenience and will share an update once we have more information.
Jul 26, 00:49 UTC
Investigating - Our Engineering team is investigating an issue with Spaces and Container Registry in our FRA1 region. During this time, users may experience an increased error rate when accessing Spaces objects or Containers. We apologize for the inconvenience and will share an update once we have more information.
Jul 25, 21:36 UTC