Monitoring - Our Engineering team has implemented a fix for the issues that caused an impact on multiple products. We are continuing to monitor the situation closely as the functionality of the services recovers. We apologize for the inconvenience and will share another update once the matter is fully resolved.
Jul 28, 16:50 UTC
Update - We are continuing to investigate this issue and we will share an update once we have more information. Thank you for your patience.
Jul 28, 16:32 UTC
Investigating - Our Engineering team is currently investigating an issue impacting multiple products. During this time, users may experience errors when interacting with Cloud Control Panel, API, and our Community platform. Users may see issues when accessing the Container Registry systems as well. There may be authentication issues for users with Managed Kubernetes clusters. Users may see connectivity issues with their Droplets in the NYC3 region as well. We apologize for any inconvenience and will share more information as soon as it's available.
Jul 28, 16:21 UTC
Identified - Our engineering team has identified an issue impacting Spaces API availability in our NYC3 region. During this time, users may experience errors or slowness when interacting with their Spaces resources in NYC3 region. We apologize for the inconvenience and will share an update once we have more information.
Jul 28, 15:37 UTC
Regions Degraded Performance
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Degraded Performance
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
TOR1 Operational
Services Degraded Performance
API Degraded Performance
App Platform Operational
Billing Operational
Block Storage Operational
Cloud Control Panel Degraded Performance
Cloud Firewall Operational
Community Degraded Performance
Container Registry Operational
DNS Operational
Droplets Degraded Performance
Event Processing Operational
Kubernetes Degraded Performance
Load Balancers Operational
Managed Databases Operational
Monitoring Operational
Networking Operational
Spaces Degraded Performance
Support Center Operational
Spaces CDN Operational
VPC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 28, 2021

Unresolved incidents: Multiple Products Down, Spaces API Availability in NYC3.

Jul 27, 2021
Resolved - Our Engineering team has resolved the issue impacting the creation of Kubernetes Clusters on team accounts. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 27, 22:10 UTC
Monitoring - Our Engineering team is currently monitoring an issue impacting the creation of Kubernetes Clusters on team accounts. A fix has already been implemented, and we will continue to monitor the situation closely. We apologize for the inconvenience and will share another update once the matter is fully resolved.
Jul 27, 21:56 UTC
Identified - Our Engineering team has identified an issue impacting the creation of Kubernetes Clusters on team accounts. Users may experience 403 errors when attempting this. We apologize for the inconvenience and will share another update once there is more information.
Jul 27, 21:11 UTC
Resolved - Our Engineering team has resolved the issue impacting Spaces availability in our NYC3 region and is monitoring the situation closely. Thank you for your patience throughout this process. If you experience any further issues at all, please open a ticket with our Support team.
Jul 27, 21:16 UTC
Monitoring - Our engineering team has implemented a fix for the issue impacting Spaces availability in our NYC3 region and is monitoring the situation closely. Thank you for your patience, and we will post an update as soon as the issue is fully resolved.
Jul 27, 20:40 UTC
Investigating - Our engineering team is currently investigating an issue impacting Spaces API availability in our NYC3 region. During this time, some users may experience errors when trying to access or manage their Spaces resources in NYC3. We apologize for the inconvenience and will share an update once we have more information.
Jul 27, 18:56 UTC
Jul 26, 2021
Resolved - Our engineering team has resolved the issue with setting up payment methods. Adding payment methods should now process normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 26, 22:37 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with setting up payment methods and is monitoring the situation. You should now be able to add a new payment method to your account without issue. We apologize for the inconvenience and will post an update as soon as this issue is fully resolved.
Jul 26, 21:53 UTC
Investigating - Our engineering team is investigating an issue with setting up payment methods. At this time, users may experience errors when creating a new account or attempting to add a new payment method to an existing account. We apologize for the inconvenience and will share an update once we have more information.
Jul 26, 21:27 UTC
Resolved - Our Engineering team has resolved the issue with Spaces in our NYC3 region. Spaces availability should now be operating normally. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience.
Jul 26, 21:30 UTC
Monitoring - Our engineering team has implemented a fix for the issue affecting Spaces API availability in our NYC3 region and is monitoring the situation closely. Thank you for your patience, and we will post an update as soon as the issue is fully resolved.
Jul 26, 18:00 UTC
Investigating - Our engineering team is currently investigating an issue impacting Spaces API availability in our NYC3 region. During this time, some users may experience errors when trying to access or manage their Spaces resources in NYC3. We apologize for the inconvenience and will share an update once we have more information.
Jul 26, 16:07 UTC
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - Our Engineering team has resolved the issue with VPC Connectivity in AMS2, and Droplet connectivity across VPC networks should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 22, 04:35 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with VPC Connectivity of a subset of Droplets in AMS2 and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 22, 04:15 UTC
Identified - Our Engineering team Identified an issue impacting the VPC of a subset of Droplets in AMS2. At this time, users may experience issues communicating with Droplets across VPC networks. We will provide an update as soon as possible. Thank you for your patience.
Jul 22, 01:31 UTC
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:01 UTC
Scheduled - During the above window, the networking team will be making changes to our core networking equipment to improve performance and support future functionality in the SFO1 region.

Expected Impact:

All resource management events in SFO1 will be temporarily disabled during maintenance.

We do not anticipate an impact to connectivity for existing Droplets, on either public or private networks, however, you will not be able to perform management events such as power cycle, snapshot, or destroys for the duration of events being disabled.

Do not hesitate to contact support if you have any additional questions or concerns; you may do so by opening a ticket or replying to this email.
Jul 21, 07:23 UTC
Jul 20, 2021
Resolved - Our Engineering team has resolved the issue impacting Cloud Control Panel and all services should now be functioning normally. Thank you for your patience throughout this process. If you experience any further issues at all, please open a ticket with our Support team.
Jul 20, 20:59 UTC
Monitoring - Our Engineering team is currently monitoring an issue impacting Cloud Control Panel functionality. Between approximately 18:30 UTC and 19:30 UTC today, some users may have experienced errors or blank pages in the Cloud Control Panel, particularly when trying to view or deploy apps via App Platform. A fix has already been implemented, and we will continue to monitor the situation closely. We apologize for the inconvenience and will share another update once the matter is fully resolved.
Jul 20, 20:02 UTC
Resolved - Our Engineering team has resolved the issue with Spaces in our SFO2 region. Spaces availability should now be operating normally. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience.
Jul 20, 09:32 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with API availability for Spaces in our SFO2 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 20, 08:52 UTC
Investigating - Our Engineering team is investigating an issue with Spaces in our SFO2 region. During this time, users may experience issues with accessing Spaces via our Cloud Control Panel and see timeout errors when working with objects. We apologize for the inconvenience and will share an update once we have more information.
Jul 20, 08:30 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021
Resolved - Our Engineering team has resolved the networking issue with our SFO3 region. All services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 17, 18:01 UTC
Monitoring - Our engineering team has implemented a fix to resolve the networking issue with our SFO3 region and is continuously monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 17, 17:01 UTC
Update - We are continuing to investigate this issue.
Jul 17, 16:44 UTC
Investigating - Our Engineering team is investigating an issue with networking that is impacting multiple services in the SFO3 region. During this time, you may experience timeouts in multiple services. We apologize for the inconvenience and will share an update once we have more information.
Jul 17, 16:14 UTC
Resolved - Our Engineering team has resolved the networking issue with our SFO3 region. All services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 17, 00:10 UTC
Monitoring - Our engineering team has implemented a fix to resolve the networking issue with our SFO3 region and is continuously monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 16, 23:55 UTC
Identified - Our engineering team has identified the cause of the networking issue with our SFO3 region and is actively working on a fix.
We will post an update as soon as possible.
Jul 16, 22:56 UTC
Investigating - Our Engineering team is investigating an issue with networking that is impacting multiple services in the SFO3 region. During this time, you may experience timeouts in multiple services. We apologize for the inconvenience and will share an update once we have more information.
Jul 16, 22:31 UTC
Jul 16, 2021
Jul 15, 2021
Resolved - Our Engineering team has resolved the issue with Spaces in our SFO2 region. Spaces availability should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 15, 22:14 UTC
Monitoring - Our Engineering team has deployed a fix to resolve the availability issues with Spaces in our SFO2 region and is currently monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 15, 22:02 UTC
Investigating - Our Engineering team is investigating an issue with Spaces in our SFO2 region. During this time, users may experience issues with accessing Spaces via our Cloud Control Panel/API and see timeout errors when working with objects. We apologize for the inconvenience and will share an update once we have additional information.
Jul 15, 21:48 UTC
Jul 14, 2021
Resolved - Our engineers were observing recurrence of the issues with Spaces API availability in our SFO2 region. They quickly applied the fix and closely monitored the situation as availability improved in the region.

As of 12:19 UTC, the issue stands completely resolved, and Spaces service should be functioning normally. Thank you for your patience throughout this process, and if you continue to experience problems, please open a ticket with our Support team from within the Cloud Control Panel.
Jul 14, 12:34 UTC
Monitoring - Our Engineering team has deployed a fix to resolve the availability issues with Spaces in our SFO2 region and is currently monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 14, 09:27 UTC
Investigating - Our Engineering team is investigating an issue with Spaces in our SFO2 region. During this time, users may experience issues with accessing Spaces via our Cloud Control Panel. We apologize for the inconvenience and will share an update once we have additional information.
Jul 14, 08:15 UTC